Support [Hot springs deep inside Japan]


Please choose contact, change, cancellation, etc. from a menu.
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2018-11-13(Tue)
[Instant reserving system]
[Tentative reservation system]
[Member]
[Point]
[contact address: MOUNTAIN-TRAD-Inc. guide@mountaintrad.co.jp TEL:0268-37-1176]
[Q1]
The written acknowledgment of reservation does not arrive.
[A1]
Even if it carries out 1 Nikkei fault, when you do not arrive, please ask by mail, telephone, etc.
TOP
[Q2]
About a reservation change and the access key in the case of cancellation?
[A2]
When it reserves newly, it is notified only once with the reservation mail duplicate at and confirmation number which are transmitted.
TOP
[Q3]
It is displayed that an access key is different by the reservation change and the record summons of cancellation.
[A3]
It is a half-width English number, or please confirm the condition of CapsLock.
TOP
[Q4]
If it is copy & attachment, I will think that it is infallible.
[A4]
Please let me know a cancellation policy.
TOP
[Q5]
Since a cancellation policy is displayed on reservation form, please refer to it.
[A5]
A reservation change and canceling means?
TOP
[Q6]
Please send demand from "the reservation change / cancellation / contact" in the selection menu of a support page.
[A6]
It is tentative reservation why.
TOP
[Q7]
Many of hidden hot springs in a mountain cannot be found in net environment in many cases, and they cannot perform guest room management.
[A7]
There is no reply from a Ryokan.
TOP
[Q8]
when the reply aim ており measure of less than 24 hours is hurry, please ask from a reservation change / cancellation / contact.
[A8]
A reservation change and canceling means?
TOP
[Q9]
Please send demand from "the reservation change / cancellation / contact" in the selection menu of a support page.
[A9]
An inn without reservation form
TOP
[Q10]
Please apply directly by telephone.
[A10]
The privilege of an inn without reservation form
TOP
[Q11]
You certainly confirm in the case of the telephone of reservation, and please print and bring with you.
[A11]
Please let me know a cancellation policy.
TOP
[Q12]
The cancellation policy which an inn specifies is applied.
[A12]
What should I do for becoming a member?
TOP
[Q13]
You can register because I have membership registration to the reservation form at membership registration in the selection menu of a support page chosen.
[A13]
It cannot log in.
TOP
[Q14]
It is a half-width English number, or please confirm the condition of CapsLock.
[A14]
Or please try copy & attachment.
TOP
[Q15]
As for a possibility of having changed, please reissue and confirm at the time of an enough.
[A15]
The usage of the point
TOP
[Q16]
You can use a Lodge which point applicable for discount of accommodation charges.
[A16]
When does it apply for point use?
TOP
[Q17]
Since it will be displayed if there is the total effective point if I have you go into the reservation form of a Lodge which point applicable after logging in, please input the point size to be used.
[A17]
Although it is reserved from the Hot springs deep inside Japan, can it already change into point use?
TOP
[Q18]
It can respond, if it is before an On the day of arrival.
[A18]
Can liquidation of the point be performed?
TOP
[Q19]
Since the Ryokan is giving approval in order to repeat the point and to like to use, liquidation is impossible.
[A19]
Value of one point?
TOP
[Q20]
It is 1 yen per point.
[A20]
The expiration date of the point.
TOP
[Q21]
It is valid for five years after stay.
[A21]
The The stay which lodging point applicable at the time of a nonmember
TOP
[Q22]
Although it compares in an e-mail adress and I validate irregularly, if you can request in the stage which became a member, suppose that it is effective.
[A22]
To what point can it use at once?
TOP
[Q23]
If it is within the limits of rental spending, you can without limit use the point to be used.
[A23]
If possible, please use it by total part package.
TOP
[Q24]
Is the frame of the used point subtracted from the frame of this point pair elephant?
[A24]
Yes, I will subtract.
TOP
[Q25]
As an example, if you also use stay of a point pair elephant 30000 point by stay of 30000 yen including tax, since payment is 0 yen, it cannot attach the point.
[A25]
Confirmation of the point
TOP
[Q26]
After login, if a history and the point are chosen, you can confirm.
[A26]
Use of the point
TOP
[Q27]
In the case of reservation of a Lodge which point applicable, you input an operating point size, please carry out it, and apply for it.
[A27]
Please teach me the way of confirmation of the stay point.
TOP
[Q28]
You can confirm from the history in a member menu.
[A28]
It becomes a no-record found for a history.
TOP
[Q29]
Since it is considered because it was reserved without being logged in, please inform me of a confirmation number.
[A29]
The stamp of the meeting which protects a stay privilege, or the point and the hidden hot spring of the Hot springs deep inside Japan
TOP
[Q30]
Although I think that the stamp of the meeting which protects a hidden hot spring, a stay privilege, and concomitant use with the point cannot be performed fundamentally, please ask for details the appearance like accommodations.