Support [Okudaya]

Please choose an inquiry and a reservation change / cancellation / communication from a support menu.
    Japanese home
  • 2024-04-20(Sat)

[Reservation and registration]

(* attention: Credit card) A credit card is not dealt with in this reservation system.
  1. Therefore, it is absolutely none to hear credit-card information.
  2. Although doubtful mail is not checked until now, it should be careful.
(* attention: Settlement of accounts) The reservation by this reservation system turns into a stay contract with accommodations, and accommodations pay it directly in local settlement of accounts altogether.
  1. Therefore, it is absolutely none that this reservation site and accommodations ask you for an advance etc.
■ Written acknowledgment shipment type reserving system
  1. It is at the transmitting time of reservation form, and becomes a Confirm reservation.
(Note) Disclaimer
  1. However, at a Ryokan, when you are usually receiving reservation by synchronization from two or more reservation windows and enough reservation of time priority has already occurred, please understand beforehand that it is also possible that reservation cannot be accepted.
■ Please request from change / cancellation / communication of change / cancellation / communication menu of reservation.
(Three information on a confirmation number and an access key e-mail adress is needed.) ■ contact
  1. Please tell us questions other than reservation from the contact of a menu.
(Please also refer to FAQ from a menu.)
■ Free membership registration
  1. Prior registration is also possible although membership registration can be chosen in the case of reservation.