Support [Gotenyu]

Please choose an inquiry and a reservation change / cancellation / communication from a support menu.
    Japanese home
  • 2024-03-29(Fri)
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Member agreement
  • [Gotenyumember agreement]
  • (1) Member registration
  • Member registration of Gotenyu has become possible from reservation form or registration form, and personal information is memorized by the table prepared only in Gotenyu in a database.
  • (2) Admissions requirements
  • The individual or group more than a junior high school student.
  • The gang persons concerned cannot register as a club member.
  • (3) Private information protection
  • Please refer to a privacy policy for private information protection.
  • (4) Advantage of registration
  • The complement of the input form in the case of repeat use.
  • In two or more enoughs case, accommodations become effective [ member qualification ] within a group.
  • (5) Distribution of e-mail
  • I am allowed to send e-mail by e-mail reception setup.
  • The mail about reservation does not depend on an e-mail reception setup, but I will send it.
  • (6) The lapse of member qualification
  • There is also no connection, a No-show is carried out, and the time is allowed to be invalidated in member qualification.
  • (7) Withdrawal from the membership
  • The withdrawal from the membership can go from a support menu after login attestation.
  • The personal information registered by withdrawal from the membership is deleted.
  • (8) Agreement change
  • Member agreement may be changed without a preview.
  • (9) The person in charge of management of this reservation system
  • As for this reservation system, development and management are carried out by the MOUNTAIN TRAD Inc. (henceforth, Mountain trad).
  • (10) The function in which attestation can do a "mutual authentication between accommodations in system functional" (following, mutual authentication) book reservation system using registered information in reservation of the accommodations used as a reservation system of a homepage in this system at past is called mutual authentication function.
  • The automatic input of an address, a telephone number, a mail address, etc. is attained by mutual authentication at reservation form.
  • Mutual authentication functions between between [ on which it agrees with mutual authentication ] accommodations and the "Hot springs deep inside Japan" which the Mountain trad manages, and accommodations.
  • Mutual authentication is a function whose reference is enabled only within the case where it is expected of the user itself, only within the use of attestation only within use within this system, and even if it is use accommodations of this system, don't refer to the member information on other accommodations for it for other uses, such as DM.
  • (11) Please refer to a privacy policy for private information protection.
  • [-- member agreement 2016 September mutual authentication functional 2020 January 15-day setting systems development and operator: -- MOUNTAIN-TRAD-Inc.]
  • [Privacy policy]
  • (1) When expected of registration by the user, register the registration to the purpose member database of registration of the personal information on a member database.
  • In order to input a personal information item automatically in the case of use by repeat.
  • In order to send e-mail to the user set as reception in an e-mail reception setup.
  • When the necessity of telling important information arises, in order to send e-mail.
  • (2) The purpose of the reservation data registration to a reservation database
  • It registers with a database for all the reservation.
  • In order to use in the case of the data reference in the cases, such as change, cancellation, etc. of reservation, reminder mail, and after mail transmission.
  • (3) Handling of a database
  • Password management of the use is carried out and it is put in a database within the server which intercepted communication with the exterior as much as possible.
  • (4) It is absolutely none to provide a third party with personal information and reservation information except for the case where it is able to ask for the indication by a public institution, about offer to the exterior of a personal information database.
  • (5) Don't carry out now [ credit card information handling ].
  • (6) Encrypted communication
  • All the input forms have secured security using SSL encrypted communication.
  • (7) The 2020 January 15 days The mutual authentication function between the stay institutions in system Uchijuku is set to member agreement.
  • [privacy policy 2016 year September systems development and an operator: MOUNTAIN-TRAD-Inc.]
  • [Hot-springs-deep-inside-Japan point agreement]
  • (1) Support Ryokan
  • The Ryokan on which it agrees to offer the point in the Ryokan published to the Hot springs deep inside Japan.
  • (2) The plan for a point
  • Stay which corresponds to the following conditions among stays at the support Ryokan a reservation at was made from the reservation form of the Hot springs deep inside Japan.
  • 1. Stay by object plan of day for [ which a support Ryokan defines ] point.
  • 2. Only adult stay could applicable.
  • (The child and infant whom a support Ryokan sets are not applicables.) It is except stay about the exclusion day which 3. support Ryokan sets.
  • 4. Tax excluded accommodation charges are 4500 yen or more stay.
  • 5. Stay by plan for point which is not lodging-point-not-applicable plan which support Ryokan defines.
  • (3) The amount for a point
  • The frame which subtracted the frame of the point used from the frame which added together the tax excluded adult rate of stay applicable to a The-stay-which-lodging-point-applicable plan by stay for the total, and omitted less than 1000 yen.
  • * Notes : no option fee money and air conditioning expenses are contained in a tax excluded adult rate and the amount for a point.
  • (4) Point coefficient
  • Point coefficient (k) : It is 0.02 (2%) to 0.1(10%)(5) point calculation by a Lodge which point applicable.
  • The point multiplies a point coefficient to the amount for a point.
  • * Less than one-point omission.
  • (6) A point term-of-validity point is valid for five years after the day following the day which stayed.
  • The expiration date is prepared in order to like to use early.
  • * Notes : the point whose five years or more passed is invalidated.
  • (7) The usage of a point
  • You can use the point for discount in the case of stay to a support Ryokan.
  • * Notes (important) : at the Ryokan which is not a support Ryokan, it cannot be used at a Hot-springs-deep-inside-Japan printing Ryokan.
  • (8) Value of a point
  • 1 point, you calculate as 1 yen and can use for discount.
  • (9) Change of point agreement
  • The point agreement of the Hot springs deep inside Japan may be changed without a preview.
  • (10) It cannot attach the point to reservation for GoTo travel.
  • (GoTo travel agreement) Suppose that use of the point cannot be performed again, either.
  • Since it becomes impossible to receive a benefit 100% in order that the travel price which reduced a part for point use may consider it as the price for GoTo.
  • [The 2005 October establishment, the 2020 September 12-day amendment]

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